poor attitude

It's been raining for over 48 hours around home and to be honest I am over it. It is hard to make deliveries. You have to check to see if the road you going to take is open or if the back roads are passable. Around here if the major roads are closed you know the back roads are too.
I had a meeting last night and when I got out I had my phone in hand and when I shut the truck door the sleeve of my coat caught the door and I dropped my phone....Sh@*! I knew when it left my hand that it was going to land in....WATER!!. I picked it up went in side and began to take it apart and dry it off. Everything seemed to be working--till about 10pm and it started acting up. This is where the poor attitude comes in...
I walk in to my wireless provider about 9:30 this morning. The man at the desk says, how can I help you? I explain to him what had happened to my phone and he ask- why did you drop it. At this point I want to shake him and say loose the attitude..you know the kind no smile or no eye contact. He tells me there is nothing he can do. He hands me a number and says, call this number and pay your $50 deductible fee and you can get a new one in a few days. I had to have a rather curious look on my face and I ask him, you can't assist me with this. No, he replies, we don't do that. It's at this point that I realize that he needs to hear and to take notes (in great detail) at my good friend, Scott McKains motivational speeches on customer service. His actions reflects the company that he works for. I later called to talked to the assistant manager and explained how this man needed to brush up on his customer skills and if I had been a first time customer I would not have came back.
I take great pride is pampering my customers......their needs are my first concern. I have been ask to design some unusual things for my customers. One of my customers husband had passed away and he had been a horseman all his life. She ask if I could design his casket spray with horseshoes.....Yes, we can... then she ask can we put his cowboy hat in there too? Why certainly. You should have seen this spray is was awesome!!